The staff has done a wonderful job with what they have. Food in normal buffet style with breakfast being the best. The "single" alacart restaurant did a good job. Unfortunately hotel is very busy with locals on weekends so prepare to wait those days, the rest of the week is ok.

I don't know where to start or how to express it, other than all was fantastic

I would not rate this hotel higher than 3 stars. The staff were very friendly and eager to please however the timing for cleaning the decks was not appropriate and should have been done earlier in the day. The food was not very good the first week but did improve in the second week. Very clean rooms and premises.

We have stayed many times, but this year was a little disappointing. we were not supposed to go to the club part,(but we went, because we know all the staff, and had to see them) since they have erected a huge time share hotel between the properties. That being said, we now only have 1 pool, 1 bar, internet was not available until the second last day we were there, as the door was locked accept to time sharers.Housekeeping was not the best but I blame the establishment not the employees. No wash clothes, bath mats and hand towels too many days to count. The coffee maker was in the room, but they wanted us to pay 20 pesos (2$) for each coffee packege, only considered complimentary the first day. Again we knew enough people to get it, but I got tired of chasing something everyday. The people who work there are awesome, always friendly and helpful, location of resort is perfect for getting to and from everywhere, weather is always great, the beach is the worst on the strip, but the pool is great, and they do have 2 hot tubs available on the roof, which has a beautiful sight of the city,

there is no access to the Grand as it is called in the package. the only thing available to me was in the club section. Speaking with people who had been here before there was a time when you could access the grand section but not anymore. The club section is a 2 to 3 star at best when compared to some Riu and Bahia resorts. No balconies to relax on. Sitting area on first floor rooms only. When I booked this vacation package, I could have booked into Riu Jalisco for the same money, however I had never been to puerto Vallarta and the Riu was in Nuevo which is farther out. So I took whatI could. The food was good but no real variety. The desserts were very limited. The room was all right but not at all furnished with anything of good taste very plain jane. I would think of a Circle 8 or a Travelodge after being here. Staff nice. Night shows mediocre. Would not reccommend for a special vacation. Cater to Mexican Nationals who perhaps don't know a comparison between a 2 star and a 4 or 5 star. Once compare prices and don't be disappointed.

Probably the high point of this vacation were the people. Puerto Vallarta was full of friendly, happy people and Pelicanos was no exception. They quickly welcome you and take you in as part of a family.
The food was great and in abundance. It seemed non-stop. From the snack bar to the buffet to the more "upscale" restaurant on site.
It was a very peaceful and relaxing atmosphere but, yet entertaining. We never really found anything redundant as it seemed they tried to keep doing something a little different each day.
Our room was quite pleasant and the bed was very comfortable. I don't see how anyone could be disappointed staying here.
(Note that there is also a Pelicano's Club which is not the same as Pelicano's Grand. Our stay was with the Grand and it is well worth any extra money over the Club stay.)